6 promises for a connected claim experience

Connected claims” is not just lip service – we hold ourselves accountable for providing the most connected claim experience possible. Our “6 promises for a connected claim experience” identify the practical steps we take to build that connection and trust with your customer.

1.
Your customer is number one

We empower our people to focus on your customer as their number one priority – building the relationship, guiding them through the process and keeping the claim moving. It’s not just about our insurance expertise – it’s about walking in the customer’s shoes, showing empathy and finding a way to validate their claim.

2.
No nasty surprises

Nobody likes nasty surprises. Your customers can speak to someone about their claim at any stage, will be notified about each step as it happens, and at any time will always be able to see where their claim is at.

3.
Maximising policy response

We manage costs without trying to ‘penny pinch’ your customers. We only ask the questions that add value to the claim. We work positively with them to find a way to pay the claim promptly and fairly in line with their policy.

4.
Understand every claim story

We understand that every claim story is unique. So we empower our team to take the time to build trust with your customer, care for them and get their claim resolved as quickly as possible.

5.
Connection through technology

Our technology helps your customers feel part of their claim, giving them a variety of channels to access claim information – simple, transparent, real-time communication that puts your customer at ease.

6.
Your claims, your way

Our model gives us the flexibility to handle your claims, your way. So whether you need a service focus or a more automated solution; want to use your own building panel or ours; or outsource your claims administration full-time or only during surge – we can tailor our solution to suit you.

Sales & partnership enquiries

Jeff Pryde, Country Head - NZ